About Us
Skin Culture is completely dedicated to your total satisfaction. If you have any questions or comments please email us at info@skinculture.com. Or talk directly to a member of the Skin Culture team by calling 0845 130 4505 or +44 (0)208 766 7362 [outside the UK].

Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. We accept Visa, Mastercard, Amex and Debit card. You may send your credit card information via phone, fax, snail mail or over the Internet.

Please ensure that you place your order on the appropriate web site. If we do not have a specific web site for the country where you live then please place your order on the UK site.

PLEASE NOTE that all prices shown on this web site are in Great Britain pounds sterling. All orders placed on this web site will be processed in GB pounds.

Shipping And Handling
We operate an efficient mail order department. Orders are normally delivered to your doorstep within 7 working days. International orders are usually delivered within 15 working days. Please note that all orders over £300 in value will be either sent via Royal Mail Special Delivery or Federal Express.

Delivery Schedule UK orders are normally delivered to your doorstep within 7 working days. International orders are usually delivered within 15 working days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included.
Skinculture.com and the Skin Culture International Company does not pay international shipping duties and taxes. All duties and taxes are the customer's responsibility. If you have any concerns regarding the placement of an order - please contact us via email at: orders@skinculture.com

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee The entire line of Skin Culture Peels and Facial Systems are backed by the following 60 day money back guarantee:

"Just try any of our skin peel products for a full 60 days. If you are not totally satisfied with the results, simply return the item(s) - even if they are empty - for a complete refund of the purchase price (less shipping and handling), no questions asked! That is 60 days to try them, with results guaranteed or your money back. We are that confident and you should be too!"

Why are we willing to offer this kind of guarantee? Because we do NOT think you are going to return our products. We think you are going to LOVE them... and... we think once you try them... You Will Become One Of Our Loyal Clients.

* Our money back guarantee is good on first time purchases only within 60 days of the order date (date the order was placed). Shipping/handling fees are not refundable under any circumstance.

To satisfy the requirements of the money back guarantee on the Ultimate Facial System:
· The three Peel 4000's treatments must be used for three consecutive months.
· You must call the Skin Culture Customer Services Team before starting each monthly treatment.
· For the periods between each skin peel you must only use the products contained within the Skin Culture Aftercare Kit as your daily skin care regime

Reaching Us If you need to reach us, please email us on info@skinculture.com. You can call on 020 8766 7362 or write to us at 537 Norwood Road, London SE27 9DL, England

Privacy Policy Skin Culture does not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.

Returns Policy If you are not satisfied with your purchase simply return the unused and undamaged goods to us within 7 working days after the day on which the goods are received. Please return the goods to us at the address printed on your invoice. Also, please provide us with written details of why you are not happy with your goods. You will be refunded for the cost of the goods. This refund will not include postage costs. Refunds will be made within 30 days of receipt of the returned item(s). This does not affect your statutory rights as a consumer.

Other Returns: Replacements or refunds will be given if the goods are found not to be of merchantable quality. You will also be re-imbursed for postal costs incurred in returning these items to Skin Culture. Please contact Skin Culture and obtain a returns authorisation number before returning any goods to us. Please return the goods to our address as printed on your invoice, with a short note explaining the reason why the goods are being returned. Refunds will be made within 30 days of receipt of the returned item(s). This does not affect your statutory rights as a consumer.

Remittance Terms The preferred method of payment is credit card. Please give details of cardholder's name and address, card number & card expiry date. You can also pay by Cheque, Postal Order or International Money Order made payable to Skin Culture.