Our General Terms of Service

About Us Skin Culture is completely dedicated to your total satisfaction. If you have any questions or comments please email us at info@skinculture.com. Or talk directly to a member of the Skin Culture team by calling +44 (0)20 8766 7362.

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. We accept Visa, Mastercard and Amex. You may send your credit card information via phone, fax, snail mail or over the Internet.

Please ensure that you place your order on the appropriate web site. If we do not have a specific web site for the country where you live then please place your order on the UK web site.

PLEASE NOTE that all prices shown on this web site are in pounds sterling. All orders placed on this web site will be processed in US dollars.

Shipping And Handling We operate an efficient mail order department. Orders are normally delivered to your doorstep within 7 business days. International orders are usually delivered within 15-20 business days. Please note that all orders over £300 in value will be sent via Tracked Airmail or Federal Express.

Delivery Schedule UK orders are normally delivered to your doorstep within 7 business days. International orders are usually delivered within 20 business days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee The Peel 4000 and Facial Ssytems are backed by the following 60 day money back guarantee:

"Just try the Peel 4000 or any Facial System for a full 60 days. If you are not totally satisfied with the results, simply return the item - even if it is empty - for a complete refund of the purchase price (less shipping and handling), no questions asked! That is 60 days to try them, with results guaranteed or your money back. We are that confident and you should be too!"

* Our money back guarantee is good on first time purchases only within 60 days of the order date. Shipping and handling fees are not refundable under any circumstance.

Reaching Us If you need to reach us, please email us on info@skinculture.com. You can call on +44 (0)20 8766 7362 or write to us at 537 Norwood Road, London SE27 9DL.

Privacy Policy Skin Culture does not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.

We are committed to protecting your privacy. We will only use any information offered by you, lawfully and in accordance with the Data Protection Act of 1998. We collect information for two reasons. Firstly, to enable us to process and fulfill any orders placed through our secure e-commerce service. Secondly, if you volunteered information though our 'Free Skin Analysis' service (for which we require a minimum of name and e-mail information), the details are again only used to fulfil our commitment in providing this free service. Any further information volunteered, such as skin problem or location, is entirely at your own discretion and is used solely to enhance the services we can provide.

Skin Culture does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Returns Policy If you are not satisfied with your purchase simply return the unused and undamaged goods to us within 7 working days after the day on which the goods are received. Please return the goods to us at the address printed on your invoice. Also, please provide us with written details of why you are not happy with your goods. You will be refunded for the cost of the goods. This refund will not include postage costs. Refunds will be made within 30 days of receipt of the returned item(s). This does not affect your statutory rights as a consumer.

Other Returns: Replacements or refunds will be given if the goods are found not to be of merchantable quality. You will also be re-imbursed for postal costs incurred in returning these items to Skin Culture. You must contact us by email and let us know if you wish to return your goods. Please take care of the items until you return them to us. Please return the goods to our address as printed on your invoice, with a short note explaining the reason why the goods are being returned. Refunds will be made within 30 days of receipt of the returned item(s). This does not affect your statutory rights as a consumer.

Remittance Terms The preferred method of payment is credit card. Please give details of cardholder's name and address, card number & card expiry date. You can also pay by Cheque, Postal Order or International Money Order made payable to Skin Culture.