Privacy & Policy Statement

Copyright: This is the website of Skin Culture. All content of this site, including text, images, source codes, logos, icons and photos and all other material, is the property of Skin Culture or its content providers and is protected by international copyright laws. The site is for personal use only and users may not exploit any part of the content in any way without the written permission of the copyright owner. All rights reserved.

Unwanted Goods: If you are not satisfied with your purchase simply return the unused and undamaged goods to us within 7 working days after the day on which the goods are received. Please return the goods to us at the address printed on your invoice. Also, please provide us with written details of why you are not happy with your goods. You will be refunded for the cost of the goods. This refund will not include postage costs. Refunds will be made within 30 days of receipt of the returned item(s). This does not affect your statutory rights as a consumer.

Notice of non delivery must be made within 14 days of the expected delivery date. If not, this may affect your entitlement to a refund.

Other Returns: Replacements or refunds will be given if the goods are found not to be of merchantable quality. You will also be re-imbursed for postal costs incurred in returning these items to Skin Culture. Please contact Skin Culture and obtain a returns authorisation number before returning any goods to us. Please return the goods to our address as printed on your invoice, with a short note explaining the reason why the goods are being returned. Refunds will be made within 30 days of receipt of the returned item(s). This does not affect your statutory rights as a consumer.

Purchase Related Policies: The products available on the Site are for personal use only. You may not sell or resell any of the products, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Money Back Gaurantee: The entire line of Skin Culture Peels and Facial Systems are backed by the following 60 day money back guarantee:

"Just try any of our skin peel products for a full 60 days. If you are not totally satisfied with the results, simply return the item(s) - even if they are empty - for a complete refund of the purchase price (less shipping and handling), no questions asked! That is 60 days to try them, with results guaranteed or your money back. We are that confident and you should be too!"

Why are we willing to offer this kind of guarantee? Because we do NOT think you are going to return our products. We think you are going to LOVE them... and... we think once you try them... You Will Become One Of Our Loyal Clients.

* Our money back guarantee is good on first time purchases only within 60 days of the order date (date the order was placed). Shipping/handling fees are not refundable under any circumstance.

Complaints: Complaints, questions or further suggestions of any nature relating to our products and services are welcomed if Skin Culture is to provide you with the service we aim to achieve. As with all other enquires, we will seek to give an initial response - in the manner that you request (i.e. e-mail, verbal or written) - within 72 hours of our receipt of the complaint. It may be necessary for us to then take further time to fully and fairly investigate your communication. This initial response from us will therefore include an expected time of resolve and further updates will be made to the progress as necessary.

Disclaimer: This site is provided by Skin Culture on an "as is" basis without any kind of warranty, expressed or implied, with respect to any part of the operation and content of this site, including but not limited to merchantability or fitness for a particular purpose. Skin Culture does not warrant that the information supplied in its web site is up to date, error free or accurate.

Any such disputes arising from the use of this site will be governed in all respects by English law under the exclusive jurisdiction of the English courts. Skin Culture reserves the right to modify any part of the site including these disclaimers, terms and conditions at any time.

Thank you for visiting Skin Culture at www.skinculture.com. Skin Culture has adopted this Privacy Statement to explain what personal information we need, why we need it, and how we protect it. The information we collect about you is used to process your order efficiently and to provide you with a personalized and enjoyable online experience. Details about our privacy policy are described below. This policy may change from time to time so please check back periodically.

Privacy Policy: We are committed to protecting your privacy. We will only use any information offered by you, lawfully and in accordance with the Data Protection Act of 1998. We collect information for two reasons. Firstly, to enable us to process and fulfill any orders placed through our secure e-commerce service. Secondly, if you volunteered information though our 'Free Skin Analysis' service (for which we require a minimum of name and e-mail information), the details are again only used to fulfil our commitment in providing this free service. Any further information volunteered, such as skin problem or location, is entirely at your own discretion and is used solely to enhance the services we can provide.

Skin Culture does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Security: Skin Culture utilizes technology, security features, and strict policy guidelines to safeguard the privacy of our customer information. When you place orders or access your account information, we offer the use of a secure server and secure server software (SSL)-based encryption of all information you input. In addition, all customer data we collect is protected against unauthorized access.

Information Collection and Use: When you create a new customer profile, we ask for your name, mailing address, and e-mail address. When you place an order through our Online Store, we ask for your credit card number and card expiration date. This allows us to process and fulfill your order and to notify you of your order status. Once an online order has been confirmed, credit card information is not reused.

We may use the information we collect to notify you periodically about important changes to the website, new Skin Culture products and services, and special offers that may be of interest to you. If you would rather not receive this information, please contact us at remove@skinculture.com.

Use of "Cookies": Skin Culture uses cookies (small pieces of information that are stored by your web browser on your computer's hard drive) to recall your e-mail address and other information stored in your customer profile. For example, our Online Store uses cookies to remember the contents of your shopping cart as you make your selections, and to recall your billing address. Our cookies do not contain any personal identifying information. Most browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features of our site.

Disclosure: Skin Culture will not provide your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include any personal identifying information.

No unsolicited e-mail - 'our opt-in policy': E-mail is only sent to you if you have specifically requested information by 'Registering', or where it is necessary to fulfil our other obligations. Firstly, we may contact you by e-mail if any further information is required from you after placing an order. Secondly, e-mail responses are naturally sent to you if make a specific enquire concerning a product or service that we offer. Finally, e-mails would be sent on an occasional basis (no more than once every month), if you registered with skinculture.com
No unsolicited e-mails and details of e-mail addresses and other details are not supplied to third parties. If at any time you wish to unsubscribe please contact us by e-mail at remove@skinculture.com.